ClearSummit

Comfort

by Mitsubishi
React Native mobileWeb architectureIoT firmwareProcess optimization
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Our Methodology

Overview & Challenge

1

Platform Assessment

Audited the legacy mobile app, IoT adapter firmware, server infrastructure, and cross-team processes to identify root causes of poor NPS scores.
2

Full Stack Rebuild

Rebuilt the Comfort app in React Native, modernized IoT adapter firmware, and redesigned the backend architecture for reliability and scalability.
3

Process Optimization

Facilitated cross-functional workshops with marketing, sales, and customer service to align terminology, map process flows, and eliminate communication silos.
4

Results & Iteration

Achieved a 20+ point NPS increase within six months. The rebuilt platform now serves as the foundation for Mitsubishi's ongoing digital strategy.
“

ClearSummit didn't just fix our platform—they transformed how our entire organization thinks about the customer experience. The technical work was excellent, but the process alignment across our teams was what made the real difference.

VP of Digital

Our Challenges

Multi-Dimensional Transformation

This wasn't a simple app rebuild—it was a complete platform transformation spanning mobile, web, IoT firmware, and organizational processes.

Legacy Mobile App

The existing mobile application was built on outdated technology, resulting in poor performance, frequent crashes, and negative user reviews. We rebuilt it from the ground up in React Native.

IoT Infrastructure

The IoT adapters used legacy firmware and outdated server connectivity protocols. We modernized the firmware and rebuilt how the adapters communicate with the cloud.

Organizational Silos

Marketing, sales, and customer service teams used different terminology and processes, creating confusion for customers. We worked across teams to align language and workflows.

01

End-to-End Transformation

ClearSummit Process

Full-stack IoT expertise.

This project required deep expertise across the entire stack—from firmware running on physical adapters to cloud infrastructure to mobile applications to organizational process design.

We didn't just build software. We helped Mitsubishi transform how they deliver their product to customers, from the moment they unbox the device to every interaction with customer service.

02

Organizational Alignment

ClearSummit Process

Cross-functional collaboration.

The biggest wins came from aligning people, not just code. We facilitated workshops between teams that had never collaborated effectively, identified where communication was breaking down, and established processes that make information flow naturally.

When marketing, sales, and customer service all speak the same language and follow consistent processes, customers notice.

“

The NPS score increase was remarkable—over 20 points in just six months. But what really impressed us was how ClearSummit connected the technical improvements to real customer experience outcomes.

Director of Customer Experience

20+ Point NPS Increase

Within six months of the new platform rollout, Mitsubishi saw a 20+ point increase in their NPS score. The combination of dramatically improved app experience, reliable IoT connectivity, and aligned internal processes created a customer experience that users actually love.

The rebuilt platform now serves as the foundation for Mitsubishi's ongoing digital strategy, with the architecture designed to support new features and integrations as the product evolves.

Transform Your Platform

Whether it's legacy mobile apps, IoT infrastructure, or organizational alignment—we've done it before. Let's talk about your transformation.