UserExperience Audit
Our Process
Reduce Costs, Maximize Value.
Employing User Experience Audits is one of the most efficient and inexpensive ways to resolve critical usability issues.
Client Workshop
Successful audits begin with strategy. Our workshops enable us to align on the current state of your product, your users' pain points and your business goals.
Usability Inspection
Does your user experience have friction or pain points? An evaluation of your current UX will uncover insights that allow us to create an actionable roadmap.
Finalization
You'll have answers to crucial questions such as "Why is our conversion low?" or "Why is retention low?" and we'll provide a roadmap of actionable solutions.
Client Workshop
During the workshop we'll seek to understand the friction points you're facing, and will generate a strategy for what portions of the flow to analyze.
Talking Points
Business Requirements
Targeted Users
Inspection Parameters
Usability Inspection
We evaluate the key experience(s) and identity usability issues, using our annotation kit coupled with Jakob Nielsen's Heuristic Evaluators. We follow a rigorous analysis process involving multiple product specialists, in order to ensure the evaluations are thorough.
Focus
Design Standards
Independent Evaluation
Severity Rating
Finalization
Finalization consists of a presentation of our findings, which includes a review of the usability evaluation, analysis, and ideation captured during our audit process.
Key Takeaways
Annotated Report
Suggested Solutions
Potential Roadmap
The entire user experience audit process takes two weeks