The plan
What gets built, in what order, with a duration and total-cost estimate. Those numbers are stated at day 30, by people who have been working inside your systems, rather than guessed at in a sales call.
Where to start
You have one problem you can name. A system you own does not reach what the business actually needs, and you want that built — without hiring a product team first, and without buying a roadmap to find out what to build.
What gets built, in what order, with a duration and total-cost estimate. Those numbers are stated at day 30, by people who have been working inside your systems, rather than guessed at in a sales call.
The thinnest end-to-end slice of the thing you named, running in your own environment, where you can use it and judge it.
What happens next, decided with the plan and the working piece both in front of you.
A Care month runs to a lighter standard than a build month and says so: alert-driven rather than calendar-driven, inside business hours, with one written note each month. It attaches to a system we shipped to production, so it is never a way in, and it is not a support desk — your team keeps the support queue.
First 30 days
Build and Guided start differently. Both aim for one agreed milestone you can see and judge by day 30.
We start with the first priority from the queue you already have.
We use the first part of the 30 days to find and shape the highest-leverage first move.
The agreed milestone is working and can be judged against the pass test in your SOW.
If we miss the agreed milestone for reasons within our control, choose ten business days at no charge or end the engagement with your first month refunded and nothing further owed.
Find your elevation